📦 Shipping Policy
Thank you for shopping with onskesports! All our products are carefully manufactured, quality-checked, and shipped directly from our facility in Sialkot, Pakistan – a globally recognized hub for premium sportswear, athletic gear, and leather apparel. We are committed to getting your order to you quickly, safely, and transparently.
⏱️ Order Processing Time
- Orders are processed within 1–3 business days (Monday–Friday, excluding Pakistani public holidays).
- Custom orders, team uniforms, or bulk purchases may require 5–7 business days for production and final quality inspection before dispatch.
- You will receive an automated shipping confirmation email with a tracking number once your order leaves our facility.
🌍 Shipping Destinations & Carriers
We ship worldwide from Sialkot using trusted logistics partners:
- Domestic (Pakistan): TCS, Leopards Courier, Pakistan Post
- International: DHL Express, FedEx, UPS, Aramex
- We currently deliver to 50+ countries including the USA, UK, Canada, Australia, EU, GCC, and Southeast Asia.
💰 Shipping Costs & Estimated Delivery Times
Region | Standard Shipping | Express Shipping |
|---|---|---|
Pakistan | Free on orders over PKR 5,000 | 3–5 business days |
USA & Canada | $12–$18 | $25–$35 |
UK & Europe | $15–$20 | $28–$40 |
Australia & NZ | $18–$22 | $30–$45 |
Middle East & Asia | $10–$15 | $20–$30 |
⚠️ Delivery times are estimates and may vary due to customs clearance, carrier delays, weather, or remote location delivery.
📲 Order Tracking
Once your order ships, you’ll receive an email with a live tracking link. Tracking updates may take 24–48 hours to appear in the carrier’s system. You can monitor your package in real-time via the carrier’s website or our order status page.
🛃 Customs, Duties & Taxes
- International orders may be subject to import duties, VAT, or customs fees levied by your country’s government.
- These charges are not included in our product or shipping prices and are the sole responsibility of the customer.
- We fully comply with international shipping regulations and do not misdeclare package values or mark items as “gifts.”
📦 Lost, Delayed, or Damaged Packages
- If your package is lost or delayed beyond 14 business days (domestic) or 21 business days (international), please contact us immediately.
- If your order arrives damaged or defective, email us at support@onskesports.com with clear photos within 48 hours of delivery. We will arrange a free replacement or full refund.
🔁 Shipping & Returns
- Return shipping costs are the customer’s responsibility unless the item is defective, incorrect, or damaged upon arrival.
- We highly recommend using a trackable shipping method for returns. Original shipping fees are non-refundable.
📞 Need Help?
Have questions about your order, shipping status, or delivery address? Our support team is here to help: 📧 Email: support@onskesports.com
📱 WhatsApp/Phone:+92 320 6330373
🕒 Response Time: Within 24 hours (Monday–Friday)
📱 WhatsApp/Phone:+92 320 6330373
🕒 Response Time: Within 24 hours (Monday–Friday)